Dear Sir/ Madam,
Trust you and your teams are staying safe during this challenging time. We are closely monitoring the recent developments regarding the spread of the novel coronavirus (COVID-19). At Hard Shell, our priority is the safety of our personnel, customers, partners and community. We are diligently working to implement the recommendations issued by the Government of India (GoI), World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and relevant local authorities and are incorporating these guidelines into our decision-making process.
Hard Shell has a all-hazards approach to its business continuity and crisis management planning. We have business continuity plans in place to minimize disruptions to business operations, including those of our customers and partners. These plans include flexible working arrangements for our employees including Work-from-Home.
Our service continuity plan is designed to keep our services running smoothly during events such as COVID-19. The plan accounts for increased usage and the ability to remotely manage our services. During this time, the preferred method of service delivery will be remote.
At this time, we do anticipate some performance or delivery issues though we are following our well-developed service continuity plans. As the situation remains fluid, we will reach out with further communications as needed.
We are committed to working with you and enabling your success.
The HSTPL Team